Category Archives: New Features

In Salesforce.com’s Summer ‘13 release, the Chatter Answers feature is now available to Sales Cloud users. This opens up a new set of options for businesses that want to increasingly centralize business operations on the Salesforce platform. For administrators and business users curious about what’s behind the hype, here’s how this feature can benefit a company’s internal users (versus its customers) based on basic testing in my pre-release org.

What Does Chatter Answers Mean for Your Org?