Salesforce.com Knowledge Base – Using Solutions

An administrator for a non-profit posed a question recently about implementing Salesforce Service & Support’s Knowledge Base feature. This is a critical part of the CRM lifecycle, and some upfront... Read more

What’s a Sales Forecast For?

I came across an article on BNet that discussed why “Scientific Forecasting” flops. All the examples they gave were based on organizational challenges, and I wholeheartedly agree. Salesforce.com... Read more