Salesforce Service Cloud For Dummies

Service Cloud For DumiesI’ve co-authored the latest mini-book for Salesforce.com describing their customer service and support features, “Salesforce.com’s Service Cloud For Dummies”. A free download of Service Cloud For Dummies is available if you provide your email to Salesforce.

In this edition, we cover a general overview of the basic Salesforce support offerings, and then all the extras that can help businesses take their service arm to the next level. This book is ideal for both business folks that need to understand all the new customer service offerings (including how Salesforce incorporates FaceBook and Twitter), and Salesforce administrators who may need a high-level intro to the Service side of the product before rolling it out to a new division.

Comments

3 Responses to “Salesforce Service Cloud For Dummies”

  1. george on March 4th, 2010 9:49 am

    I am a current Salesforce subscriber, i asked my account excutive for a copy and he told me to go ahead and sign up fro trail.

    I have signed up for the free trail twice with two unique email addresses, the return page upon sign up is static. links are highlighted but not active.

    Is there any other way to receive this ebook?

    Thanks,
    George

  2. lkao on March 4th, 2010 2:40 pm

    George – we are experiencing the same issue and have reported it to Salesforce to investigate. In the meantime, I would suggest replying to your new account rep (who should’ve emailed you immediately after you submitted your email), also mentioning the issue, and asking if he/she can email you the e-copy. I’ll comment again once we get word that the issue has been resolved.

    - Liz

  3. Lee on March 24th, 2011 9:00 am

    You can buy it used on Amazon for 19 cents plus $3.99 shipping. It’s probably less hassle!

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