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		<title>AppExchange App Review: Chatter Recall</title>
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		<title>Salesforce Service Cloud For Dummies</title>
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		<description><![CDATA[I&#8217;ve co-authored the latest mini-book for Salesforce.com describing their customer service and support features, &#8220;Salesforce.com&#8217;s Service Cloud For Dummies&#8221;. A free download of Service Cloud For Dummies is available if you provide your email to Salesforce. In this edition, we cover a general overview of the basic Salesforce support offerings, and then all the extras [...]]]></description>
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		<title>How to Create a Salesforce.com Custom App</title>
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