Salesforce Service Cloud For Dummies

I’ve co-authored the latest mini-book for Salesforce.com describing their customer service and support features, “Salesforce.com’s Service Cloud For Dummies”. A free download of... Read more

Salesforce.com Knowledge Base – Using Solutions

An administrator for a non-profit posed a question recently about implementing Salesforce Service & Support’s Knowledge Base feature. This is a critical part of the CRM lifecycle, and some upfront... Read more