Monthly Archives: October 2011

AppExchange App Review: Chatter Recall

икони цениWhat: A great free AppExchange app that allows Chatter users to automatically find archived answers whenever they post a question.

The Challenges this App Solves:

  1. When a Chatter user makes a post in the form of a question, responses/answers in the Comments aren’t archived for re-use. Similar questions could be posted within Chatter, and the institutional knowledge isn’t preserved.
  2. With Salesforce pushing for continued use of Chatter within a company, it is currently hard to take advantage of existing information that could already be archived in a variety of other Salesforce objects like: Solutions, Answers, Articles.
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