Monthly Archives: March 2010

I’ve co-authored the latest mini-book for Salesforce.com describing their customer service and support features, “Salesforce.com’s Service Cloud For Dummies”. A free download of Service Cloud For Dummies is available if you provide your email to Salesforce.

In this edition, we cover a general overview of the basic Salesforce support offerings, and then all the extras that can help businesses take their service arm to the next level. This book is ideal for both business folks that need to understand all the new customer service offerings (including how Salesforce incorporates FaceBook and Twitter), and Salesforce administrators who may need a high-level intro to the Service side of the product before rolling it out to a new division.