In Salesforce.com’s Summer ‘13 release, the Chatter Answers feature is now available to Sales Cloud users. This opens up a new set of options for businesses that want to increasingly centralize business operations on the Salesforce platform. For administrators and business users curious about what’s behind the hype, here’s how this feature can benefit a company’s internal users (versus its customers) based on basic testing in my pre-release org.
What Does Chatter Answers Mean for Your Org?
Thanks to the folks at Exponent Partners for sharing a living document comparing top Salesforce data import tools for nonprofits, with a very detailed attribute list. These vendors made the list for their cost-effective options for non-profits using Salesforce.com.
While having to troubleshoot some custom button links that included hardcoded object and record IDs from a different org, I stumbled upon this cool list. Thanks to Daniel Ballinger for making this table that lists Salesforce object key prefixes.
In my case, I had an object ID for an org that I no longer had access to. I needed to ascertain if the object was a standard or custom one. If the prefix isn’t in this list, I can deduce that it’s a custom object and move on with my troubleshooting.
What Are Tags?
Back in the heyday of StumbleUpon and Delicious, tagging was all the rage. One had the ability to view a webpage, and categorize it using whatever set of labels you wanted, that worked best for your brain’s organizational style. Those labels were then searchable, in order to find items you’ve saved. Salesforce.com took that consumer web feature, and allowed you to tag practically every record to whatever object you wanted. Its classic examples were that you could tag a Contact record as a “golfer”, or something to help you better relate to your clients. Salesforce tags could be for your own personal use (so only you could see them), or they could be public tags (where your tag could be seen by others in the company).